Works Suite: Error Message: Winword Caused an Invalid Page Fault in
Module Winword.exe
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The information in this article applies to:
Microsoft Word 2000
Microsoft Works Suite 2000
Microsoft Works Suite 2001
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SYMPTOMS
When you attempt to start Microsoft Word 2000, you may receive an
error message similar to the following:
Winword caused an Invalid Page Fault in module winword.exe
CAUSE
This behavior can occur when the Normal.dot template file is corrupt.
RESOLUTION
To resolve this behavior, follow these steps.
NOTE: Because there are several versions of Windows, the following
steps may be different on your computer. If they are, please consult
your product documentation to complete these steps.
Click Start, point to Find, and then click Files or Folders.
In the Named box, type Normal.dot, and then click Find Now.
When the search process is complete, right-click Normal.dot, and then
click Rename on the shortcut menu that appears.
Type Normal.old, and then press ENTER. If you receive the following
message
If you change a filename extension, the file may become unusable.
Are you sure you want to change it?
click Yes.
[[The following step is most likely not
necessary, I recommend trying to start Word, if it does not work,
reboot, then try again - instead of the following. -- Brent Hammond]]
Click Start, point to
Accessories, point to System Tools, and then click Disk Cleanup.
In the Select Drive dialog box, click C:, and then click OK.
In the Files to delete box, click to select the Temporary Files
check box, and then click OK.
When the clean-up process is finished, start Microsoft Word.
